Return & Replacement & shipping Policy

Litmus India — Return & Exchange Policy

1. Return Policy

* Returns are accepted if you receive a damaged/broken or incorrect product.
* If you simply do not like the product, you may return it within 7 days of delivery. In this case, no refund will be provided; a Lifetime Valid Credit Note will be issued for the eligible amount.
* A clear, continuous unboxing video is mandatory for damaged, broken, or incorrect-product claims.
* Any damage or incorrect-product issue must be reported within 24 hours of delivery via our official email address or contact number.
* Claims without a valid unboxing video or reported after 24 hours may not be accepted.

2. Exchange Policy

* Exchanges are available within 7 days of receiving the product.
* The product must be unused, unworn, and in its original condition and packaging.
* If you do not like the product, you may exchange it for another available product.
* If you do not wish to select another product at the time of exchange, a Lifetime Valid Credit Note will be issued for the eligible amount.
* The Credit Note can be used in the future to purchase or exchange for another product from Litmus India.
* No cash refunds are provided for change-of-mind returns or regular exchanges.